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Conway+Banks Hockey Co.
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You love every piece of your gear, now find them easily in the bag you love. Introducing Conway+Banks Goalie Bags. Tested by dozens of tendies (YOU), and developed with the input of the goaltending community through our 2021 beta program. We've made improvements to our incredible beta tester bags, and now you can get your hands on it!
Tell me more about this bag!
Approximate dimensions:
100% Satisfaction Guaranteed
If you are not 100% satisfied with your hockey bag, return it within 15 days of receipt in new condition for a refund or like-for-like exchange.
Size Exchanges
We recommend reviewing the dimensions of our hockey bag and comparing it to your current bag to best estimate your size needs. We are able to provide you with a size exchange, however, we do not provide return shipping labels for shipping of product back to us. Garments are made to order, and are non-returnable.
Defects
From time-to-time, manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault or damaged while in transit, please contact us at hello@conwayandbanks.com so we can help make it right. Items that are damaged due to abuse are not considered faulty.
Returns Process
For hockey bag returns, simply send us an email at info@conwayandbanks.com along with your order number and request. We will respond to you promptly with detailed instructions tailored to you. We can provide a shipping label for returns. Refunds are made in the original form of payment, minus $20-40 shipping fee, plus any applicable duties levied on the returned item. Product refunds will be made upon receipt and inspection of the returned item, usually within 48 hours of receipt.
All our hockey bags are covered under industry-leading 180 day (6 months) warranty. While most of our competitors only offer 30-90 day warranties, we stand behind the quality and craftsmanship of our bags with an extra long warranty.
Should you have any concerns about your bag, simply send us an email at info@conwayandbanks.com with:
Description of defect
Photo of the defect or part requiring replacement
Full name and/or order number
If it's past the 6 month warranty, no sweat. We will do our best to help you in any way we can. Just shoot us an email.
Warranty for Team bags - While Team, University, and Professional organization orders are excluded from this warranty, we will do everything we can to supply you with replacement parts where possible, or recommend a repair center if applicable.
Replacement Parts - At our discretion, we may provide you with replacement components for higher-wear parts at no cost to you. Simply write us an email at hello@conwayandbanks.com
All hockey bags are shipped from Canada or US. Standard ground shipping is free for bag orders within Canada and US, you have the option to pay for expedited service. While most orders reach our customers within 2-5 business days, it may take up to 7-10 days depending on your location. We do ship world-wide, deliveries outside of North America ship by air and typically arrive within 7 days but may take up to 2 weeks. There is a shipping fee for orders outside Canada and US.
Our shipping partners include but are not limited to: FedEx, UPS, DHL, Canada Post, USPS, Purolator.
All hockey bags are shipped in corrugate boxes.
We do not charge customs, duties, or VAT on your orders at time of purchase.
While we could not implement every single suggestion, we made every effort to implement the most commonly made suggestions and some of the less popular ones as well. Various factors determined whether each feature was implement, which we won't bore you with here.
Changes included improving zippers and mesh materials. We also split the main jersey compartment into 2, and added another interior pocket. We made the foot mat removable so you can put your bag lengthwise instead of widthwise in front of you. Made the laundry bag extra large, added a water bottle holder, and removed the bungee cords for pads which were difficult to use while the bag was on shoulder. Lastly, a pad was added for the interior of the bag for your skates.





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