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Refund Policy

Equipment

You can return unused equipment within 30 days of delivery for a refund to your original payment method.

  • Items must be unused and in their original packaging, with tags and accessories.
  • Goals, rebounders, cages and canopies must be unassembled and in their original boxes.
  • You pay return shipping. We do not charge a restocking fee.
  • If an item arrives damaged, defective or isn't what you ordered, we pay for the return and send a replacement or a full refund, including your original shipping. Tell us within 7 days of delivery and include a photo.

How to return

  1. Email support@secondslide.io with your order number and the items you're returning.
  2. We reply within 2 business days with the return address and instructions. Equipment ships from its supplier, so returns go back to that supplier. Please don't send returns to our office.
  3. We refund you within 5 business days after the return arrives. Original shipping isn't refunded unless we made the mistake.

For a different size or color, return the item and place a new order.

Items we can't take back

  • Custom, decorated or personalized items, including team store orders, are made for your team and are final sale. If one arrives damaged, defective or wrong, we'll fix it.
  • Mouthguards and other hygiene items once opened.
  • Gift cards.

Registration fees

Refunds of program registration fees follow the refund policy of the program you registered with.

Questions: support@secondslide.io