Buying terms

Ships from

Equipment ships direct from the supplier: the brand that makes it or its distributor.

Items from different suppliers ship separately. We email you as each package ships, with tracking when the supplier provides it.

Delivery time

Most orders leave within 1 to 5 business days and arrive 2 to 7 business days after that. Large items such as goals and rebounders can take longer.

Ships to

We ship to US addresses. Some items also ship to Canada and Mexico; checkout shows whether yours can. Large items can't go to P.O. boxes.

Shipping cost

Shipping is calculated at checkout and shown before you pay. Some items ship free or include shipping in the price.

Returns

You can return unused equipment within 30 days of delivery for a refund to your original payment method.

Items must be unused and in their original packaging, with tags and accessories. You pay return shipping. We do not charge a restocking fee.

To start a return, email support@secondslide.io with your order number and the items. We reply within 2 business days with the return address: returns go back to the supplier, not to our office.

We refund you within 5 business days after the return arrives. Original shipping isn't refunded unless we made the mistake. For a different size or color, return the item and place a new order.

Gift cards can't be returned.

Refunds of program registration fees follow the refund policy of the program you registered with.

Damaged, defective or wrong items

If an item arrives damaged, defective or isn't what you ordered, we pay for the return and send a replacement or a full refund, including your original shipping. Tell us within 7 days of delivery and include a photo.

If a package is late or lost, email support@secondslide.io within 7 days of the expected delivery date and we'll make it right.

Age, safety and medical notes

When a product is certified, its product page names the certification as the manufacturer states it. We don't certify products ourselves, and a product page that names no certification makes no claim of one. Your league or state association decides what it requires.

Support

Email support@secondslide.io.